1

To continuously improve technology solutions and services in quality and safety

Increase customer satisfaction score by 10%

Customer satisfaction score

2

To promote environmental sustainability, ethical business practices, and social responsibility

Reduce carbon footprint by 15%

Carbon emissions reduction

3

To create innovative and exceptional services that positively impact communities

Develop and launch at least 2 new socially responsible services

Number of socially responsible services launched

4

To provide employees with safe and healthy working environment and opportunities for professional growth

Reduce workplace accidents by 20%

Number of workplace accidents

5

To expand business globally and establish leadership in the industry

Increase international revenue by 30%

Percentage of international revenue

6

To maintain strong financial performance and ensure long-term sustainability

Increase net profit margin by 5%

Net profit margin

7

To continuously assess and improve performance in quality and safety management

Achieve a score of at least 90% on quality and safety audits

Quality and safety audit score

8

To establish and maintain strong relationships with customers, suppliers, and partners

Increase customer retention rate by 15%

Customer retention rate